Road Freight
Flexible surface transportation for domestic cargo, subject to route and vehicle availability.
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Frequently Asked
Questions.
Everything you need to know about booking, moving, tracking and receiving your cargo.
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01
General
About AS Express Courier & Cargo
What does AS Express Courier & Cargo do?
AS Express Courier & Cargo provides logistics and freight solutions for businesses and customers, including road, rail and air freight and courier services, along with related logistics services.
Where is AS Express Courier & Cargo located?
The company contact address is 1st Floor, 40/42, Modi Street, Bora Bazar Precinct, Ballard Estate, Fort, Mumbai, Maharashtra 400001, India.
Which locations do you serve?
Service availability depends on the origin, destination, cargo type and selected transport mode. Contact the team with your route for confirmation.
Do you handle business and commercial shipments?
Yes. Freight requirements can be assessed for commercial and business shipments based on cargo, route, weight, volume and service requirements.
Can an individual send a shipment?
Availability depends on the shipment type, destination and applicable documentation. Share the shipment details with the team for confirmation.
02
Booking & Quotes
Quotes, booking and pickup
How do I request a freight quotation?
Use the Get a Quote or Contact Us form and provide origin, destination, cargo details, approximate weight or volume and preferred service. The team can then review the requirement.
What information is needed for a quote?
Useful information includes pickup location, delivery location, cargo description, number of packages, dimensions, weight, preferred transport mode, timing and any special handling requirements.
Can I request an urgent shipment?
Urgent requirements can be submitted for review. The feasible option depends on route, capacity, cargo characteristics, cutoff times and documentation.
Can I choose road, rail or air freight?
Yes, the appropriate mode can be discussed based on speed, cargo characteristics, destination and budget. Final availability is route dependent.
Can I change shipment details after booking?
Request changes as early as possible. Changes may affect routing, availability, documentation or charges and therefore require confirmation from the logistics team.
Can I cancel a booking?
Cancellation is subject to the shipment stage and applicable booking or carrier conditions. Contact support as soon as possible before pickup or dispatch.
How far in advance should I book?
There is no single lead time for every shipment. Earlier booking is recommended for time-sensitive, high-volume, special-handling or capacity-constrained cargo.
Do you provide pickup from the shipper's location?
Pickup availability depends on the selected service and origin. Provide the pickup address and shipment details when requesting a quote.
03
Freight Services
Road, rail, air and specialized cargo
Rail Freight
A practical option for suitable cargo and routes where rail connectivity supports the requirement.
Air Freight
Speed-focused transportation for time-sensitive cargo, subject to airline and route availability.
Do you offer courier services?
Yes. Along with cargo services, AS Express Courier & Cargo offers courier pickup and delivery, a bulk courier service for businesses and an international courier service. Share the pickup and delivery details for a quote.
Do you offer same-day and next-day delivery?
Yes. Same-day delivery is available in Mumbai through our Express service. Next-day delivery is available to Chennai, Delhi, Kolkata, Hyderabad, Pune and other cities through our Air service. Share your pickup and delivery locations to confirm availability for your shipment.
Can businesses send courier in bulk?
Yes. A bulk courier service is available for businesses that ship parcels or documents in volume. Contact the team with your expected volumes and destinations.
Do you provide international courier?
Yes. An international courier service is available for documents and parcels. Share the destination and shipment details so the team can confirm the options.
Which freight mode is best for my shipment?
It depends on the required delivery window, cargo characteristics, route, volume and budget. The team can compare available options for you.
Do you provide international freight services?
International service requirements can be assessed based on origin, destination, cargo, trade lane and required documentation.
Do you provide door-to-door delivery?
Door-to-door courier and cargo service can be arranged where the route and shipment requirements support it. Confirm pickup and delivery locations when requesting a quote.
Can you handle oversized or project cargo?
Specialized or project cargo can require route surveys, special equipment, permits and additional planning. Share dimensions, weight and handling requirements for assessment.
Can you handle fragile cargo?
Fragile shipments should be declared before booking so packaging, handling and transport requirements can be assessed.
Can you transport temperature-sensitive cargo?
Temperature-controlled requirements must be discussed before booking. Feasibility depends on the commodity, temperature range, route and available equipment.
Are hazardous goods accepted?
Acceptance depends on the commodity, classification, packaging, documentation, carrier rules and applicable regulations. Provide the exact material and classification for review before booking.
Can you arrange warehousing or storage?
Warehousing and storage requirements can be assessed based on location, cargo type, volume, storage duration and handling needs.
04
Tracking
Shipment status and history
How can I track my shipment?
Enter your AWB or consignment number on the Track Shipment page. For a shipment-specific query, contact support with the reference number.
What is an AWB or consignment number?
It is the shipment reference used to identify and trace a consignment through the logistics process. Use the reference provided for your booking.
Why is my tracking status not changing?
Tracking events depend on scans and operational updates. A status may remain unchanged while cargo is in transit or awaiting the next operational event. Contact support if the delay appears unusual.
Can I see shipment history?
The tracking experience can show the shipment's status and journey history associated with the entered consignment reference, subject to available tracking data.
What if I entered the wrong tracking number?
Check the reference carefully and try again. If the number still cannot be located, contact support and provide the booking details available to you.
Can I track multiple shipments?
Track each shipment using its respective reference. For bulk or account-level tracking requirements, contact the team to discuss the appropriate workflow.
05
Customs & Documentation
Documents and clearance
Do you provide customs clearance assistance?
Customs clearance support can be arranged where applicable. Requirements depend on the shipment, trade lane, commodity and local regulations.
What documents are generally required?
Requirements vary by shipment and destination. Depending on the transaction, documents may include commercial invoices, packing lists, transport documents, permits, declarations and other regulatory paperwork.
Who is responsible for providing shipment documents?
The shipper or importer/exporter must provide accurate and complete documents required for the transaction. The logistics team can advise on the information needed for the selected service.
Can incorrect documents delay my shipment?
Yes. Missing, inconsistent or incorrect documentation can cause operational or regulatory delays. Documents should be reviewed before dispatch whenever possible.
Can customs duties and taxes be estimated?
Duties and taxes depend on the commodity, classification, declared value, origin, destination and applicable regulations. Any estimate should be treated as subject to official assessment.
What happens if customs holds a shipment?
Additional documents, clarification, inspection or payment may be required. The next steps depend on the reason for the hold and the applicable authority or carrier process.
06
Delivery
Transit, receiving and delivery
How long will my shipment take?
Transit time depends on origin, destination, mode, service level, cargo and operational conditions. Ask for an estimated transit time when requesting a quote.
Is the quoted transit time guaranteed?
Unless a service is explicitly offered with a guaranteed commitment, transit estimates can be affected by weather, traffic, carrier schedules, customs, documentation and other operational events.
Can I request a specific delivery date?
A requested delivery date can be shared with the team. Feasibility depends on route, capacity, service level and other shipment conditions.
What should the receiver do at delivery?
The receiver should verify the shipment and packaging condition and follow the delivery-document process. Any visible discrepancy or damage should be reported promptly.
What if nobody is available to receive the shipment?
Delivery handling depends on the destination and service arrangement. A reattempt, rescheduling or additional instruction may be required.
Can delivery be made to a residential address?
Residential delivery depends on the service, destination and cargo characteristics. Confirm the address type when requesting the quote.
Can I change the delivery address after dispatch?
Address changes may require operational approval and can affect routing, timing and charges. Contact support immediately with the shipment reference.
07
Pricing & Charges
Understanding freight costs
What factors affect freight charges?
Charges can depend on origin, destination, transport mode, chargeable weight or volume, cargo type, service level, handling requirements, distance and applicable third-party or regulatory charges.
Why can two shipments with the same weight have different prices?
Price is not based on weight alone. Route, dimensions, mode, urgency, handling requirements and other shipment characteristics can change the applicable rate.
Are customs duties included in the freight quote?
Not necessarily. Customs duties, taxes, government fees and other third-party charges should be confirmed in the quotation and shipment terms.
Can the final charge differ from the initial estimate?
It can if shipment details change or if actual chargeable weight, dimensions, handling, route or third-party charges differ from the information used for the initial estimate.
Do you provide a formal quotation?
Once the required shipment information is available, the team can provide the applicable commercial quote and service details.
08
Damage, Loss & Claims
What to do when something goes wrong
What should I do if my cargo arrives damaged?
Notify the delivery or support team promptly, retain the packaging and shipment documents, and record the condition with photographs where possible. The applicable claim process depends on the shipment terms and carrier conditions.
What if my shipment is lost or cannot be located?
Contact support with the shipment reference and available booking information. The team can investigate the operational status and advise on the next steps.
How quickly should I report damage or shortage?
Report it as soon as it is discovered. Some carrier, insurance or contractual terms may specify notice periods, so prompt reporting is strongly recommended.
What evidence may be needed for a claim?
Depending on the case, supporting material may include the shipment reference, invoice, packing list, delivery documents, photographs, shortage or damage details and other relevant records.
Does every shipment automatically include cargo insurance?
Insurance coverage should not be assumed. Confirm the applicable insurance or liability terms for your specific shipment before dispatch.
09
Support
Getting help
How can I contact AS Express Courier & Cargo?
Call +91 22 4002 8657, mobile +91 86555 29511, or email info@asexpresscargo.com. You can also use the Contact Us page.
What should I include when contacting support?
Include your AWB or consignment number, name, contact details, shipment route and a clear description of the issue or request.
Can I speak with someone about a new shipment?
Yes. Use the Get a Quote or Contact Us option and provide the shipment details so the team can route your enquiry appropriately.
Can support help with an existing booking?
Yes. Provide the shipment or booking reference and relevant details so the team can identify the enquiry.
Still Have Questions?
Let's Discuss Your Shipment.
Our team can review your route, cargo and service requirements.